Frequently Asked Questions
Member Profile & Login
My company is an IHAF member. How do I get a username and password?
Each company has a “primary member” who is designated as the point person for your organization. Reach out to that person and he/she will add you to the company roster. They do this by logging in to the IHAF website and clicking their name in the upper-right corner of the screen. This will direct them to your company profile, where they can add you as a team member. Once added, you’ll receive an automated email prompting you to choose a password.
I forgot my username and/or password, how do a recover them?
If you know your username but forget your password, go to the login screen and click Forgot your password?—you’ll receive an email to reset it. If you don't know your username, contact us.
How do we add new team members to our company profile?
To modify the list of team members that comprise your in-house agency, you must have admin rights to edit your company profile online. Each company has a “primary member” who is designated as the point person for your organization. Reach out to that person and he/she will update your company roster. To do this, they must login to the IHAF website and click their name in the upper-right corner of the screen. This will direct them to your company profile, where they can edit your team list. As new team members are added, each will receive an automated email prompting them to choose a password.
The information in our company profile is outdated. Can I update it?
Yes! To modify your company profile, you must have admin rights to make edits online. Each company has a “primary member” who is designated as the point person for your organization. Reach out to that person and he/she can update the information associated with your company. To do this, they must login to the IHAF website and click their name in the upper-right corner of the screen. This will direct them to your company profile, where they can edit as needed. If you do not know who the primary member is for your company, please contact us.
Events & Programming
How do I get member pricing when registering for events?
To get member pricing, you must be logged in to the IHAF website. The login can be found in the top-right corner of your screen. Once you’re in, the system will recognize you as a member and assign discounted pricing for your event registrations.
Are IHAF's past presentations and webinars available for download?
Yes. If you’re an IHAF member and you’re logged in to our website, you can download past presentations, benchmarking studies, and recorded webinars with ease. This content is available to IHAF members only and should not be shared beyond your organization.
What award competitions are available for in-house teams?
IHAF sponsors two types of awards—multiple awards for creativity and one overall team award. The IHAF Awards recognize creative excellence among in-house agencies across 30+ print and digital categories. In-House Agency of the Year recognizes performance excellence among internal agencies and creative organizations. Winners of both award types are announced at the IHAF Annual Conference & Awards Show in the fall.
When is the call-for-entries period for the awards IHAF offers?
The submission period for the IHAF Awards for creativity opens in early April and runs through the end of June. The nomination period for In-House Agency of the Year begins in early July and concludes in late August.
Billing & Payments
Is membership with IHAF a one-time fee?
Membership with IHAF is annual, as are the dues associated with it. The month in which your company first joined IHAF is the same month your membership is up for renewal. IHAF’s business development manager will reach out to prompt your renewal annually.
What is the best way for me to submit payment to IHAF?
IHAF accepts payment in multiple forms including checks, credit cards, and electronic transfers. Checks should be mailed to IHAF, 179 Lincoln Street, Suite 400, Boston, MA 02111. Credit card payments and/or electronic transfers are facilitated via phone by calling Kendra Hickman at 617-587-3923.
My company requires certain receipts and tax forms from IHAF—how do I get them?
We’d be happy to provide whatever tax forms, paperwork or receipts your company requires. Simply contact us or call 617-587-3923 and let us know what you need.
I’m not part of a large team. Can I join IHAF on my own?
IHAF offers multiple levels of membership. Individuals and small teams (four employees or fewer) are eligible to apply for Individual Membership. To learn more about IHAF’s membership levels, click here.
Is there somewhere I can post a job opening?
The IHAF LinkedIn Group is a complimentary, members-only forum with a specific tab for job postings. Upon logging in to the group, click Jobs and post your openings there. If you are an IHAF member and you have not yet opted-in to the IHAF LinkedIn Group, click here to be added. We will be in touch shortly to confirm your enrollment in our online community.
How do I get added to the IHAF mailing list?
In the footer of the IHAF website, there is Join box where you can enter your email address to be added to our mailing list for news, event notices, surveys and program announcements. You may also want to add "ihaforum.org" to your Safe Senders list, to ensure the emails we send are not blocked by your spam filter.