Account Information

If my company has a membership, how do I get a username and password?

Please reach out to the primary member of your IHAF membership, this is typically the individual who signed up on behalf of the organization. The primary member has the ability to add you under the membership. When logged-in, they can select their name at the top right hand corner of their screen where it reads, Hi, Name. This will direct them to the company profile where they will see the option to add members under the membership account. When they add a new individual, the individual will receive an automated email prompting them to complete their setup by choosing a password for their personal credentials.

If you are aware of your username and forgot your password, please select Forgot your password? on the login screen and you’ll receive an email to re-set your password.

I am a current IHAF member, but it won’t let me register for an event at member pricing.

If you have your own member credentials, please be sure that you are logged into the website. The login is at the top right hand corner of your screen when on the IHAF website. The system will then recognize you as a member and you’ll be able to successfully register.

How do I add more team members to our membership?

If you’d like to add additional team members, you must be assigned admin rights for the account. The member admin is typically the primary member, the individual who signed up for IHAF membership on behalf of your team.

When the primary member is logged-in, he/she can select their name at the top right hand corner of the screen where it reads, Hi, Name. This will direct them to the company profile where they will see the option to add members under the membership account. When they add a new individual, the individual will receive an automated email prompting them to complete their setup by choosing a password for their personal credentials.

If you are unsure of who the primary member is, or if you’d like to be assigned admin rights, please reach out to Kendra Hickman at khickman@ihaforum.org and she’ll assist you further.

My company profile information is inaccurate/not up to date. Can I edit this?

Yes, if you’d like to edit your company profile, you must be assigned admin rights for the account. The member admin is typically the primary member, the individual who signed up for IHAF membership on behalf of your team.

When the primary member is logged-in, he/she can select their name at the top right hand corner of the screen where it reads, Hi, Name. This will direct you to the company profile and you’ll be able to edit and update all information on this page.

If you are unsure of who the primary member is or if you’d like to be assigned admin rights, please reach out to Kendra Hickman at khickman@ihaforum.org) and she’ll further assist you.


Payments & Billing

I have to pay my invoice. How do I go about doing this?

You can pay any IHAF invoice by check with instructions on how to at the bottom of your invoice. You can also pay by credit card or wire transfer by reaching out to Kendra Hickman at khickman@ihaforum.org or 617-587-3923.

How do I access a W9 form?

Please contact Kendra Hickman at khickman@ihaforum.org or 617-587-3923 for a W9 form.

Can we be sent receipts for our credit card payments?

Please contact Kendra Hickman at khickman@ihaforum.org or 617-587-3923 if you’d like a receipt of payment.

Is the membership a one-time fee or annual fee?

IHAF membership dues are paid on an annual basis. The month in which you joined IHAF is when your membership will be up for renewal in subsequent years. IHAF’s Business Development Manager, Kate O’Callaghan, will be in touch when it’s time for your membership renewal.


General Membership

Can I join as an individual if I’m the only one using the membership?

You are eligible to apply for an individual membership if your in-house agency is comprised of 4 individuals or less.

Is there somewhere I can post a job opening?

You can post any job openings on IHAF’s members only LinkedIn group. Underneath the first conversation box on the group page, you’ll see two links, Conversations and Jobs. Select Jobs and you can post any openings there. If you’re an IHAF member and not already a part of the IHAF LinkedIn group, please visit the group here and request to join. We will acknowledge your request and accept you in.

How do I get added to the mailing list?

In the footer of the IHAF website, there is an option to enter your email to be added to our e-mailing list.


Events

Do you have past presentations recorded and available online?

Yes. You’ll first need to log into the IHAF website and then you can access them on our Research and Resources page, specifically under Event Presentations.

I can’t attend a live webinar, will it be available for viewing afterward?

Almost all of our webinars are recorded. If you cannot make the live session, you can find the recorded version on our website on the Research and Resources page, specifically under Event Presentations.

When does the IHAF Awards Call for Entries open?

IHAF Awards typically open every year on April 1st. If April 1st falls on a weekend, then Call for Entries will open the following Monday.

When will IHAF Awards winners be announced?

IHAF Awards winners will be announced at the IHAF Annual Conference & Awards Show in the fall. The event dates are posted on the website as a save the date and the agenda for the conference will be announced as we get closer to the conference dates.

When will the In-House Agency of the Year Award winner be announced?

The In-House Agency of the Year award is announced at the IHAF Annual Conference & Awards Show. The event dates are posted on the website as a save the date and the agenda for the conference will be announced as we get closer to the conference dates.