Around this time of year, we get to thinking about what we might resolve to do (or not do) in the new year. Get fit. Quit smoking. Spend more time with family. Stress less. While our efforts are well intended, we inevitably let lapse our newfound commitments—sometimes because we lose interest, but more often because those practices are hard to sustain.

Well there’s one resolution IHAF can help you keep all year long—that is, your commitment to measuring and tracking team performance and increasing client satisfaction. While you might not post it on Facebook, this resolution has the potential to be a game changer when it comes to your individual performance and the success of your in-house team.

Enter, the IHAF Performance Evaluator.

The IHAF Performance Evaluator is a customizable, online survey tool that enables you to gather feedback on the performance of your team as well as the satisfaction of your internal base of clients. Used in conjunction with our proprietary field data, the Performance Evaluator makes it easy for you to see how your team measures up to other internal and external agencies.

And the IHAF Performance Evaluator is easy to use. You choose the functions you want to evaluate and IHAF sends you a link to your customized survey, which you in turn send to your clients. Then IHAF compiles all of the responses and issues an easy-to-review slide set containing your full results. Best of all, the Performance Evaluator is free for IHAF members to use as often as you’d like—monthly, quarter, bi-annually—you choose the timing and frequency that works.

To deliver ongoing value, in-house agencies need to be able to quantify the effectiveness of their teams and the satisfaction of their clients. As one of the leading benefits of being an IHAF member, the Performance Evaluator enables you to do all of that with ease. (Resolution realized!)

To learn more, visit our site page or download our recent webinar led by Maureen Boyle of Cars.com, who has this to say about the IHAF Performance Evaluator: “The Performance Evaluator is one of the most valuable benefits IHAF offers. We take full advantage of it to solicit feedback from our clients, benchmark across time and look for opportunities to improve the quality of the work and services we offer our organization.”